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Terms and Conditions

Terms & Conditions


Portitours acts as the booking agent between its clients and all suppliers that contribute to the tours presented on this website.

We are fully insured through an international insurance company, Ageas Seguros, having all the insurance required under Portuguese law and all transports have full passenger insurance


The ticket purchased on the website entitles you to the activity and services mentioned at the time of purchase. Meals and entrance fees are not included when not specifically referred to. Children under 5 years of age travel free of charge (seating is not guaranteed) and children aged between 5 and 11 years pay 50% of adult price, except where otherwise indicated.

All restrictions (health, weight, food or other) must be mentioned when booking.

Each activity may have different and specific accessibility conditions depending on whether there are children, pregnant women, disabled persons or other.

All the timings for the tours can be changed for technical or logistical reasons.

Cancellations/ Refunds

The company reserves the right to cancel any tour that is not viable due to an insufficient number of reservations.

Cancellations less than 24 hours before departure are not accepted.

Personal Belongings

Portitours is not responsible for any loss or damages that are not directly connected to or caused by our services. We are not responsible for any items left inside our vehicles/ vessels.


PORTITOURS reserves the right to alter excursions and prices without prior notice when due to circumstances beyond our control.

Our tours and activities may be subject to change due to technical, operational, weather, or other issues. Portitours reserves the right to cancel all or any activity through recommendations or indications of the authorities.


Only written complains will be accepted, within 8 days of the service in question being rendered. Following the European Union directive, only complains that have been communicated to the supplier (guide, local agent) during the trip, can be accepted. No claims are accepted concerning circumstances beyond our control e.g. weather, traffic, mechanical failure, etc.

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